Utility bill mailing will resume in January. If you still need to access your December bill, view it online through Online Services. Learn about convenient payment options to keep your account up to date.

Cancellation Policy for Facility Rentals

  • The lessee shall be at liberty to terminate the rental agreement for any reason with notice of cancellation in writing supplied to the Recreation & Culture Department no later than 14 calendar days prior to the date of use.
  • Amendments which are a reduction in original time booked would fall under the cancellation policy for reimbursement.
  • Upon receipt of the 14 days’ notice of cancellation, the City of Spruce Grove shall reimburse the rental fee.
  • Should the lessee fail to provide 14 days’ notice of cancellation, the Recreation & Culture Department will retain or charge the entire facility rental fee.
  • The City shall be at liberty to terminate the rental agreement for any extenuating circumstance. Notice of cancellation in writing will be supplied to the lessee.
  • Additional time requests are subject to approval based on staff availability.